Customer portal
Your customers book themselves. You still approve every visit.
Self-scheduling is the feature every dispatcher distrusts, because most tools let customers grab slots that were never really free. AirMatch only offers hours where a qualified technician is genuinely available, and nothing lands on the board until dispatch clicks Approve.
No passwords, no signup
Customers open a secure magic link. No account creation is exactly why homeowners actually use it.
“Dexter is on the way”
On visit day the portal shows the technician's name and photo with live status chips. Knowing who is about to knock is the most-loved feature in the portal.
Slots that are actually available
The engine checks business hours, the technician's own schedule, PTO, required skills, existing jobs, and pending requests before offering a single hour.
Dispatch keeps authority
A customer's pick creates a pending request shown as a dashed block on the board. One Approve click schedules it, notifies the tech, and texts the customer a confirmation.
Pay and sign online
Invoices, pending documents, and signed history live in the portal, with online payment and a verb-first attention strip: Pay $412, Review and sign.
Messages that reach you
A notification bell opens a full thread with your company, and replies land in the job's message thread and the dispatch feed.
Add-to-calendar, service history, tap-to-call, and the next visit, all in one branded link.
The portal is mobile-first and carries your company's branding, so the homeowner's experience of your business stays polished after the sale.
Frequently asked questions
Do customers need to create an account?
No. The portal opens from a secure magic link with no password and no signup.
Can customers really book their own appointments?
Yes, for maintenance visits due under an agreement and for ad-hoc service requests. The slots offered are genuinely available for a qualified technician, and dispatch approves every request.
What can customers see in the portal?
Upcoming and past visits, pending and signed documents, full invoice history with online payment, and a messaging thread with your team.
Does the portal show who is coming?
Yes. On the day of the visit it shows the technician's name and photo with an on-the-way status.
Is the portal included in AirMatch?
Yes. It is part of AirMatch, which starts at $99/month.